You can edit your personal details by accessing the “edit details” section in the Personal Information section. 

Yes. We value your privacy and take appropriate measures to protect the personal information you share with us. For more details, please refer to our Privacy Policy.

Currently we deliver to selected cities within India. Please check if we deliver to you by entering your pincode in the product page/shopping cart/ checkout page. If there is no courier service available in your area/city, we apologize for the inconvenience caused.

No, currently we do not offer international shipping.

We offer free shipping across PAN India on all prepaid orders, no minimum order value required. For Cash on Delivery (COD) orders, a ₹50 shipping fee will apply. Please note, COD option is only available for orders above ₹1000.

The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the domestic order is delivered within 5-7 working days after you place the order. 

No. Once your order has been placed, the delivery address cannot be modified. We recommend reviewing your delivery details carefully before placing your order.

Yes, Cash on Delivery (COD) is available for eligible orders within India. COD is a cash-only payment method and is subject to serviceable pin codes, order value, and product eligibility.

No. We do not charge any additional fee for Cash on Delivery orders.

Cash on Delivery is available on eligible products only. E-Gift Cards are not eligible for COD, and the total order value must be below ₹10,000.

Yes. COD is available for eligible orders with a cart value between ₹1,000 and ₹10,000, subject to serviceable pincodes within India.

You can place a maximum of three COD orders per day.

Cash on Delivery is available for selected serviceable pincodes across India. You can check COD availability by entering your pincode on the product, cart, or checkout page.

If you're a registered user, you can cancel your order by signing in to your account and visiting My Account > Order History, provided your order has not been shipped.
If you placed your order as a guest, please contact our Customer Care team at 1800-266-0123 or [email protected]. Orders can only be cancelled before they are shipped.

No. Partial payments are not supported. Orders must be paid using a single payment method. Either online or Cash on Delivery.

If your payment was deducted but you didn't receive an order confirmation, please wait for up to 30 mins, as the transaction may still be processing. If the order is not confirmed within this time, the amount will typically be refunded to your original payment method as per your bank's processing timelines. If you need further assistance, please contact our Customer Care team with your transaction details.

You can join Titan Encircle by signing up on skinn.in or by enrolling at any Titan store.

Titan Encircle membership is open to all Indian residents aged 18 years and above with a valid Indian mobile number. Membership is for individual use only and is non-transferable.

Titan Encircle offers three membership tiers: Silver, Gold, and Platinum. You earn NeuCoins on eligible purchases across Titan brands, which can help you upgrade your tier and unlock additional benefits. NeuCoins can also be redeemed across participating Tata Neu brands.

Your Encircle Tier is upgraded automatically based on the NeuCoins you earn across eligible Titan brands. Once you meet the required NeuCoin threshold, your upgraded tier becomes active from the following day.

If you return a product, the NeuCoins earned on that purchase will be deducted from your NeuCoins balance.

Your Welcome Gift Voucher is sent via SMS, WhatsApp, or email after you join Encircle. Simply present the voucher code while billing at any participating Titan store to redeem it. The voucher is valid for 6 months from the date of enrolment.

As an Encircle member, you can enjoy exclusive benefits such as birthday and anniversary offers, product previews, complimentary services across Titan brands, partner offers, and access to curated experiences. Benefits may vary based on your membership tier.

• - How can I check my transaction summary?
  You can view your transaction summary in the My Account section on the Titan brand website or app, or under My Orders on the Tata Neu app. For assistance, contact Customer Care at 1800-266-0123 or [email protected].
• -How can I check my NeuCoins balance?
  You can view your NeuCoins balance in the My Account section on the Titan brand website or app. For a detailed transaction history, visit the NeuPass Dashboard on the Tata Neu app or website.
• -How can I update my contact details?
  To update your contact information, please contact our Customer Care team at 1800-266-0123 or [email protected].
• -How can I deactivate my Encircle account?
  Titan Encircle membership is valid for a lifetime and cannot be deactivated. If you'd like to delete your account, please contact our Customer Care team for assistance.

NeuPass is Tata's rewards program that lets you earn and redeem NeuCoins across participating Tata brands, including SKINN. As a NeuPass member, you can also enjoy exclusive rewards, offers, and member benefits.

NeuCoins are reward points earned on eligible purchases across participating Tata brands. They can be redeemed on Tata Neu and participating partner brands, where 1 NeuCoin = ₹1 savings. NeuCoins remain valid for 365 days from the date of issuance.

Encircle Points are no longer issued or valid. You can now earn and redeem NeuCoins instead. Your Encircle Tier continues as a Titan Badge within the NeuPass program, allowing you to enjoy your existing tier benefits.

NeuPass offers three badges: Silver, Gold, and Platinum. Your badge is upgraded automatically based on the NeuCoins you earn across eligible Titan brands. Each badge unlocks enhanced rewards and benefits and remains valid for two years from your last upgrade.

As a NeuPass member, you can earn NeuCoins across participating Tata brands, enjoy exclusive offers and rewards, and access additional benefits based on your badge. You can also earn extra NeuCoins when you pay using an eligible Tata NeuCard.

Yes, replacements are available only for products that are unused, unopened, and in their original condition. Please refer to our Return Policy for complete eligibility criteria and the replacement process. Browse the relevant help category to find answers to frequently asked questions.

You can request a return for unused and unopened products in their original packaging, along with the invoice. Once your request is approved, we'll arrange a pickup through our logistics partner. Refunds will be processed after the returned product is received and passes our quality check.

You can call us on 1800-266-0123 and write to  [email protected]  to report the incident and cancel the order. If you want to return the product, please do not use it. We will arrange for the pick-up of the unused wrong item from the provided address through our logistic partner and arrange for the refund.

In the unlikely event that you receive a damaged product, please contact our Customer Care team within 2 days of delivery by calling 1800-266-0123 or emailing [email protected]. We'll arrange a pickup and assist you with the return process as per our Return Policy.

You can return an unused and unopened product within 7 days of delivery. To initiate a return, contact our Customer Care team at 1800-266-0123 or [email protected]. We'll arrange a pickup through our logistics partner.
Please ensure the product is returned in its original packaging along with the original invoice, warranty card (if applicable), tags, and the completed Return Form. Refunds are initiated only after the returned product has been inspected and approved by our Quality Assurance team. For detailed instructions, please refer to our Return Policy.

No. We'll arrange the return pickup through our logistics partner at no additional cost to you.

Refunds are processed once the returned product is received at our warehouse, successfully passes our quality checks, and is found to be in its original packaging with all original tags intact. Refunds will be credited through the same payment method used for the original purchase.
For Cash on Delivery (COD) orders: Refunds are processed via NEFT bank transfer. You'll receive an email from our payment partner requesting your bank details to complete the refund process.

No. For hygiene and safety reasons, opened or used SKINN perfumes cannot be returned or replaced. Returns and replacements are only accepted for unused and unopened products that meet the eligibility criteria outlined in our Return Policy.

Visit skinn.in, choose your preferred Gift Card design and denomination, enter the recipient's details, and complete your purchase. You can choose to have the Gift Card delivered via email, WhatsApp, or both.

Yes, a SKINN Gift Card can be redeemed along with other eligible offers, subject to the applicable terms and conditions.

Yes. SKINN E-Gift Cards are valid for one year from the date of activation. Please refer to the Gift Card Terms & Conditions for more details.

SKINN E-Gift Cards can be redeemed online at skinn.in and at SKINN Exclusive Brand Outlets.

Enter your Gift Card details on the Payment page during checkout. If your order value exceeds the Gift Card balance, you can pay the remaining amount using another available payment method.

No. Once purchased, SKINN Gift Cards cannot be cancelled, refunded, or exchanged for cash.

Yes. You can redeem multiple SKINN Gift Cards in a single transaction.