FAQ

Order Delivery and Shopping

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All users have the option to track their orders by clicking on  Track Order. The user has to enter the email address used while placing the order and the order number to track the order. 

Registered users can  Sign In and track their orders from order history section in the account page. 


In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.  


Currently we deliver to selected cities within India. Please check if we deliver to your pincode/city by entering your pincode in the product page/shopping/cartcheckout page. If there is no courier service available in your area/city, we apologize for the inconvenience caused. 


Yes, you can order for something to be delivered in India as long as you provide a valid shipping address within India. Also, kindly note that we deliver only to selected cities within India. To check whether we deliver to your desired area/city kindly enter your pincode in the product page/shopping cart page/checkout page.


There are no shipping/ delivery charges within India. For information on shipping charges for international orders please see the Shipping and Handling Charges section under  Shipping Policy section 


The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the domestic order is delivered within 5-7 working days after you placing the order. For international orders please see the Time to Deliver section under  Shipping Policy section. 

Express delivery 

Express Delivery option available for select pin codes for select cities (Delhi, Mumbai, Hyderabad, Chennai and Bangalore) for select products 
Under this option the product will be delivered the next day subject to the condition that the order is placed by 2PM. 
Orders placed after 2 pm for NDD (Express Delivery) pincodes will follow turn around time of 2 working days after order placement. For other pincodes, standard delivery of 5-7 days after placing the order will be followed. 

For international orders, the delivery time will be 15 days after from the day of placing the order. 
Customers are advised to expect the delivery by the date mentioned under the Express delivery option. 


No, we don't deliver any of the orders outside India


No, you can shop as a guest on  www.skinn.in if you do not want to register on this website. However, we strongly recommend that you register on  www.skinn.in as it makes your checkout faster, allows you to track your order, save products that interest you to a wishlist (which you may access at a later time) and provides a better shopping experience. If you would like to register,  click here


You can enter your e-mail address and click on the “forgot password” link in the  login page and we will e-mail you a system generated change password link to your registered email address. However, you should set a new password. 


You can edit your personal details by accessing the “edit details” section in  Personal information section


We understand that your privacy is important to you and we respect that. We ensure you that we will maintain complete confidentiality of the details that you have shared with us. You can refer to our  Privacy Policy tab. 


All users have the option to track their orders by clicking on  Track Order. The user has to enter the email address used while placing the order and the order number to track the order. 

Registered users can  Sign In and track their orders from order history section in the account page. 


In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.  


Currently we deliver to selected cities within India. Please check if we deliver to your pincode/city by entering your pincode in the product page/shopping/cartcheckout page. If there is no courier service available in your area/city, we apologize for the inconvenience caused. 


Yes, you can order for something to be delivered in India as long as you provide a valid shipping address within India. Also, kindly note that we deliver only to selected cities within India. To check whether we deliver to your desired area/city kindly enter your pincode in the product page/shopping cart page/checkout page.


There are no shipping/ delivery charges within India. For information on shipping charges for international orders please see the Shipping and Handling Charges section under  Shipping Policy section 


The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the domestic order is delivered within 5-7 working days after you placing the order. For international orders please see the Time to Deliver section under  Shipping Policy section. 

Express delivery 

Express Delivery option available for select pin codes for select cities (Delhi, Mumbai, Hyderabad, Chennai and Bangalore) for select products 
Under this option the product will be delivered the next day subject to the condition that the order is placed by 2PM. 
Orders placed after 2 pm for NDD (Express Delivery) pincodes will follow turn around time of 2 working days after order placement. For other pincodes, standard delivery of 5-7 days after placing the order will be followed. 

For international orders, the delivery time will be 15 days after from the day of placing the order. 
Customers are advised to expect the delivery by the date mentioned under the Express delivery option. 


Domestic Orders

Payments can be made through credit cards, debit cards, international cards, net banking or cash on delivery. Please note that payments on www.skinn.in will be accepted only in INR for domestic orders. In case of international credit cards, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply based on your credit card policy.


We accept Visa | MasterCard | AMEX | Diners | JCB for domestic and international payments.


If you are not comfortable making an online payment on www.skinn.in , you can opt for the Cash on Delivery (COD) payment method instead. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

The maximum order value for a Cash on Delivery (COD) payment is INR 50,000. It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for COD orders. Foreign currency cannot be used to make a COD payment. Only Indian Rupees accepted.

Currently Gift Vouchers, Gift Cards and Helmets are not available on COD.

NOTE : COD is not applicable for International Orders. As per the Indian Govt's rule, denominations of Rs 500 and Rs 1000 are deemed to be illegal tenders effective 9th November 2016. Therefore, these currency notes will not be accepted by our delivery personnel for any orders placed via COD as a payment option.


Encircle is Titan’s Unified Loyalty program which allows members to earn & redeem points across all Titan brand stores & at  www.skinn.in. Every customer who shops at any of the following Titan showrooms &  www.skinn.in becomes an Encircle member - Tanishq, Goldplus, MIA, Zoya, World of Titan, Fastrack, Helios, Titan Eyeplus. 


Membership is voluntary and open to all Indian citizens. The Titan Encircle membership is only for individual use and not for corporate purchases. The Titan Encircle membership is non-transferable. 


Offline enrollment: Every customer who shops at any of the following Titan showrooms becomes an Encircle member - Tanishq, Goldplus, MIA, Zoya, World of Titan, Fastrack, Helios, Titan Eyeplus. The membership status can be checked upon sharing the contact number at the point of sale of exclusive outlets of brands mentioned above and in case, the customer is already a member then she/he/they will be billed with the existing Encircle number, if not, customer will be assigned a new membership number. 

E-Comm enrollment: Any customer who transacts at  www.skinn.in will become an Encircle member provided he opts for the membership. Customer selects a product & while checking out he will mention his mobile# for final billing, mobile# will be verified for membership status & an OTP will be triggered for validation purpose. Upon successful validation of OTP, membership number will be allocated or displayed automatically. For any future transactions customer can use the same membership ID. Customer will be identified through mobile# in  www.skinn.in 


The customer needs to enter his/her/their mobile number at the login page and the system will automatically identify the Encircle membership. 


Offline Redemption: While making purchases at Tanishq, Goldplus, Zoya, MIA, World of Titan, Fastrack, Helios & Titan Eye plus outlets across India, provide registered mobile number to the cashier before final billing to redeem points. Available points can be redeemed at the will of customer at store. OTP is must to redeem points. Points will be credited only when membership number is provided while billing. 

Online Redemption: Encircle redemption is applicable only for  login/sign users. After the OTP verification the user can redeem available Encircle points. 


OTP is a must for all redemptions irrespective of the number of points being redeemed. 
OTP will be triggered automatically to the encircle registered mobile# when point redemption is initiated, if the OTP is not received within 2 minutes, then customer can call on IVR number 080-45300005 from their encircle registered mobile# 


Customer needs to call 1800-108-4826 to update his/her/their latest mobile number, after a few validation questions from the call center executive, the mobile number will be updated in CRM if the customer answers are satisfying.  


Yes, Points earned in store or online can be redeemed at store as well as online & vice-versa. 


When customer transacts at  www.skinn.in, earned points will start reflecting in their Encircle account within 15 days from transaction. 


When goods are returned/transactions cancelled, points for that particular purchase will be deducted from your Encircle account. 


Encircle points are valid for two years from the date of earning, customers can redeem points within that period to avoid expiry of points. 


Customers can check his/her/their points status by logging on to  www.titanencircle.com or he/she/they can call on Encircle IVR number 080-45300005. 


Encircle Membership is valid for lifetime, customers do not have the option to deactivate membership. Even If a customer comes back after a long gap then also he/she/they will be recognized with the same/old membership number, provided the customer is using the Encircle registered mobile number. 


Encircle points CAN be earned for the following: 

- Bank offer 
- Employee discount 

 

Encircle points  CANNOT  be earned for the following: 

- Coupon discount 
- Special coupon 
- Coupon discount + Bank offer 
- Product discount 
- Product discount + Coupon discount 
- Product discount + Bank offer 
- Product discount + Employee discount 
- Product discount + Coupon discount 
- Bank offer + Employee discount 


Returns and Exchanges

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Orders once placed can only be cancelled prior to shipment. Refer to  Cancellation Policy


Yes, it is possible to return the unused product and order for a replacement. Please refer to the  Return Policy for details.

Please note that returns/replacements are not applicable for International Orders. Although there are few exceptions. To know further about it kindly refer to the International Order section of  Return Policy


You can call us on 07942569847 and write to  [email protected]  to report the incident and cancel the order. If you want to return the product, please do not use it. We will arrange for the pick-up of the unused wrong item from the provided address through our logistic partner and arrange for the refund. For more details, refer to the  Return Policy  section.

For international orders, please check the International Order section under  Return Policy.


In the unlikely event of the delivered product been damaged, you can return the unused product in its original packaging along with the invoice for a refund. We will arrange for a pickup from the provided address through our logistics partner. Please refer to   Return policy section for details.
Call us on 07942569847 or write to  [email protected]  within 7 days of receipt of the product to report the incident.

For international orders, please check the International Order section under  Return Policy .


You can return the unused product in its original packaging along with the invoice for a refund. We will arrange for a pickup from the provided address through our logistics partner. Please refer to Return policy section for details. We shall process the refund only after the receipt of the unused product in its original packaging along with its original tags and invoice, failing which refund may not be possible. Please refer to  Return policy  for details. 
For International Orders, please check the International Order section under  Return policy.


We at Titan Company Limited will arrange for the return shipment to be collected and you do not need to make any payment for the courier.

For International Orders, please check the International Order section under  Return policy.


The order can be returned within 7 days from the date you received the product. Please contact the customer care on 07942569847 or email us at  [email protected]  . The contact details of our logistic partner will be shared with you. Please follow the steps mentioned below: 
a) Fill the ‘Return Form’ which you must have received with the product or download the Return Form from  www.skinn.in & fill the details in it. To download the "Return form" kindly  Click Here  
b) Pack your order in its original packaging and mention your name, order number and mobile number.
c) Enclose the original invoice, guaranty/warranty card & other tag, if any.  
d) Please handover the package to our logistic partner.
e) Post inspection, only after we get a go ahead from the QA (quality assurance) team the refund process will be initiated.

For International Orders, please check the International Orders section under   Return policy.


Questions on COD

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Cash on Delivery is a mode of payment provided by Titan where you can pay in cash upon the receipt of your product. We do not take any advance payment for COD orders.


We do not charge any extra amount for COD(Cash on delivery) service.


All the products featuring on www.skinn.in are available for COD, except gift cards/vouchers and helmets.


Currently, orders of cart value between INR 1000 to INR 10,000 for selected pin-code addresses within India are eligible for COD service.


No, you can place maximum of 3 COD orders in a day


Currently we are serving selected pin codes for COD. Please check if we do COD to your pincode in product page / shopping cart page / checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.


In case of COD, the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer’s choice:

1. If customer provides a cancelled cheque with the returned product then the refund can be made within 7-15 working days & amount will be refunded directly into customer's account through online transfer as NEFT.

2. If customer doesn't provide any cancelled cheque then amount will be refunded through cheque on customer’s name only, which will be sent by courier at the address provided by customer at time of registering/placing the order. It may take up to 30 working days.


Once the order is placed successfully, there will be a confirmation call from our support center for validation of order. If the confirmation call is unanswered we reserve the rights to cancel the order. The order amount should be paid in full at the receipt of the product. The package can be opened only after making the payment. Please note that partial order can’t be delivered.


You need to call the customer care on 1800-266-0123 or email us at [email protected] to cancel your order, but note that the order can be cancelled only before shipping.


Our delivery partners will only accept Indian Rupees. Denominations of Rs 500 and Rs 1,000 which are deemed illegal as on 9th November 2016 will not be accepted.


International Shipping

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Yes, we do undertake and fulfill orders for International Destinations.


US | UK | UAE | Australia | Singapore


For all international orders, your cart value should be minimum of $50 and maximum of $10000. This is exclusive of all shipping and handling charges.


Payments are accepted through PayPal Payment gateway either by your PayPal account or by using International credit/debit cards only. Payment will be received only in USD. Please note that cards (credit or debit) issued in India will not be accepted for any international orders.

We would like to inform the following steps needs to be followed before reaching the payment gateway using your internationally issued credit card / debit card.

Select Payment Method ----> International Issued Cards -----> PAY FOR YOUR ORDER


Our international shipping partner is UPS.


The shipping and handling charges apply for international destinations. For Jewellery we charge $99 and for Watches & Accessories we charge $60. All products/consignments are dispatched on “Delivery Duty Unpaid ” (DDU) basis.


You will receive your order within 2-3 weeks after the confirmation of the order. An email confirmation will be sent to you, once your product is dispatched from our warehouse. Our logistic partner will get in touch with you once your product reaches the destination.


Currently, we do not accept any returns or exchanges of our products in case of international orders.