Terms and Conditions
TERMS AND CONDITIONS
Terms And Conditions
This website is owned and operated by Titan company Limited (henceforth refered as "Titan Company Limited or
"Titan" or "we" or "us" or "our" "skinn.in" or "TCL") having its registered office at No 3, Sipcot Industrail
Complex, Hosur-635126, Krishnagiri District, Tamil Nadu and its corporate office at Titan Company, Integrity
Building, Hosur Rd, Veer Sandra, Electronic City, Bengaluru, Karnataka 560100
In using the services provided by our website skinn.in you are deemed to have accepted the terms and conditions listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms and conditions till the time you access this website.
Titan Company Limited reserves the right to change these terms and conditions from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible. All rights including copyright, in this website, are owned by Titan Company Limited. Any use of this website or its contents, including copying or storing it in whole or part without the permission of Titan Company Limited is prohibited.
If you have any queries about these terms and conditions or any complaints or suggestions regarding our website, please feel free to write to [email protected] or call us on 1800-266-0123 (Timings: 10.00 A.M to 7.00 P.M Indian Standard Time).
If you are below 18 years of age, you are prohibited to use/purchase/contract
from or with
this website. Persons who are incompetent to contract within the meaning of the Indian
Contract Act, 1872
are not eligible to use this website.
Those who choose to access this website from outside India are responsible for compliance with local laws and if to the extent local laws are applicable. In case if any Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if we receive an order from such states or to be delivered to such states under such circumstances we retain the right to accept or reject the order.
Pricing And Payment
For orders being shipped within India, the payment can only be accepted in
INR. Prices will
be MRP and CGST/SGST and IGST, as applicable.
In case of international credit cards being used for domestic orders, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply according to your credit card policy. If you have made the payment by International card or foreign bank issued card then you will be required to send us any government issued photo Identity proof of the country of residence as mentioned below
a) Passport with Visa Copy b) Driving license c) Employment card d) Any other government issued ID proof of the the country of residence.
International Orders: Payments for International Orders are accepted through PayPal gateway either by your PayPal account or by using International credit/debit cards only. For orders being shipped outside India, the payment will be accepted only in US Dollars. For international orders, currency conversion rates will apply according to the prevailing exchange rates on the day of placing the order.
For shipments being sent outside India, Prices will include all the applicable taxes in India and the shipping and handling charges.
For International Orders you will be required to send us government-issued photo Identity proof preferably: a) Driving License b) Passport NOTE: Indian issued cards will not be accepted for international orders.
Any other import duties or charges (VAT) levied in the destination country of the shipment has to be borne by the customer. These Duties or Taxes are to be paid extra as per actuals and are subject to change.
|Import Duty (Values in %)
|3% Entry Fee
We understand that your privacy is important to you and we respect that. We
ensure you that
we maintain complete confidentiality of the details that you have shared with us and will
not share it with
any third party.
A tentative delivery date/time will be given along with the order confirmation email. The exact delivery date shall be provided as soon as your order is ready for dispatch. Alternatively, registered customers can track their order by clicking Track Order and find the order status.
Express Delivery option available for select pincodes for select cities ( Delhi, Mumbai, Hyderabad, Chennai and Bangalore) for select products Under this option the product will be delivered the next day subject to the condition that the order is placed by 2PM.
Orders placed after 2 pm for NDd pincodes will follow the TAT of T+2 days, and for other pincodes it will follow a regular TAT of 5/7 days for domestic orders.
It is not applicable for International Orders as it will continue to follow the TAT of T+15 days
If there is a public holiday or Sunday, the TAT for express delivery will extend by another day.
Customers are advised to expect the delivery by the date mentioned under Express delivery option.
a) You have to provide true, accurate, current and complete information
about yourself while
registration on www.skinn.in
b) You should maintain and promptly update registration data to keep it true, accurate, current and complete. If you provide any information that is false, inaccurate, incomplete or not current or if Titan has reasonable grounds to suspect that such information is false, inaccurate, incomplete, not current or not in accordance with this user agreement, we have the right to indefinitely suspend or terminate your membership and refuse to provide you with access to our website.
c) In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information), any extra cost incurred by Titan for re-delivery shall be claimed from you and you shall bear such expenses.
d) You will provide authentic and true information in all instances where such information is requested of you. Titan reserves the right to confirm and validate the information and other details provided by you at any point time. Further, Titan also reserves the right to ask for additional information for accepting orders or before making delivery in certain cases. If upon confirmation, your details are found to be false (partially or completely), Titan has the right in its sole discretion to reject the registration and debar you from using the services of www.skinn.in and or other affiliated websites without prior intimation whatsoever.
e) You confirm that the address at which delivery of the product(s), ordered by you, is to be made is correct and proper in all aspects.
f) Before placing an order you shall check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale and invitation to offer included in the item's description.
g) If there is any delay in the delivery caused due to any natural calamity, public holiday or any other unforeseen circumstance, then you shall not hold Titan liable for such delay in the delivery of the product.
h) In case you use an International card or foreign bank-issued card for payment of domestic order or you have ordered something to be delivered outside India, then you have to provide us any government-issued photo identity proof. For example:
1) Pan card
2) Driving License
4) Voter identification card
5) Postal identification Card (Aadhar)
Titan reserves the right, at its sole discretion, to limit the quantity/value of the items purchased by you and such other restrictions as may be applicable to orders placed by the same account, the same credit/debit card and also to orders that use the same billing and/ or shipping address. We will provide notification to the customer should such limits be applied. Titan reserves the right at its sole discretion to prohibit sales to anyone as it may deem fit.
You are prohibited from violating or attempting to violate the security of
including, without limitation:
a) Accessing data not intended for you or logging onto a server or an account which you are not authorized to access.
b) Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
c) Attempting to interfere with service to any other user, host or network, including without limitation via means of submitting a virus to the site, overloading, flooding, spamming, mail-bombing or crashing.
d) Sending unsolicited email, including promotions and or advertising of products or services;
e) Forging any TCP / IP packet header or any part of the header information in any email or newsgroup, posting violations of system or network security may result in civil or criminal liability. Titan will investigate occurrences that may involve such violations and may involve, and cooperate with law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including, without limitation, browsers, spiders, robots, avatars or intelligent agents) to navigate or search this site other than the search engine and search agents available on this site and other than generally available third party web browsers (e.g. Microsoft Explorer, Google Chrome, Mozilla Firefox).
There may be certain orders that Titan cannot accept, and therefore, we
reserve the right,
at our sole discretion, to refuse or cancel any order. Some reasons may include limitation
available for purchase; errors in pricing or product information or certain issues
identified by our fraud
avoidance department or any other issue which Titan identifies for not accepting the order.
We also reserve
the right to ask for additional information for accepting orders in certain cases. We will
notify you in
case your order has been cancelled fully or partially or if any additional information is
required to accept
Once an order is placed, it can only be canceled before it is shipped to the
destination. Registered customer can always check the status of their order from Track Order
www.skinn.in Once the cancellation request is received, we will initiate the process of
refunding the amount
to your account via the same payment mode that you had used to make the transaction or
(amount would be refunded through cheque, only in cases where the debit/credit card used by
placing the order is not in use). Once the refund process is initiated, you will receive the
directly in your account or through cheque.
NOTE: In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest.
Titan is committed to ensuring full customer satisfaction with respect to
available on our website, security & customer assistance. However, if you are not happy
product, you can choose to return the order.
NOTE: In case of international orders, we do not currently accept any returns or exchange of our products, except for those cases where a defective product has been delivered. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 7 days of receipt of the product either by calling us on 1800-266-0123 or writing to us on [email protected]. For the refund on the returned defective product please check the section on Refund below.
7- days Return Policy for Domestic orders only
In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.
Domestic Order: Our courier partner will collect the order from provided address (within India). Customer need not pay any shipping charges to return the product.
How to Initiate the Refund Process?
1. Customers should contact Titan customer support on 1800-266-0123 or write to [email protected] within 7 days from the receipt of product.
2. Customers should not return the product before receiving a confirmation mail from Titan about the same.
3. All the products must be returned in their original condition, unaltered and unused.
4. Provide the invoice/guarantee card into the package for return process. Without the above, returns will not be processed.
NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.
We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.
Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque ( amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).
In case the customer pays online then amount will be refunded within 7-15 working days from the receipt of returned product(s) at the warehouse of skinn.in.
In case of domestic order (where the product is shipped within India) 100% refund will be made.
In case the customer pays online then the amount will be refunded within 7-15 working days from the receipt of the returned product(s) at the warehouse of Titan.
In case of COD (Cash on delivery i.e. when received) the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer's choice:
1. If cancelled cheque with the returned product then the refund can be made within 7-15 working days & amount will be refunded directly into customer's account through online transfer as NEFT.
2. If cancelled cheque then the customer at time of registering/placing the order. It may take up to 30 working days.
For international orders, currently we do not provide for refund policy. Although, Titan will refund the amount to the customer only under following two circumstances and at the sole discretion of Titan:
1. We will accept the return of defective product and then subsequently provide for the refund. However, the refund process will be initiated only post inspection and after we get a go ahead from our QA (quality assurance) team. While refunding for the defective product, we will not charge you for shipment (to and fro).
2. We will refund under those circumstances where our logistic partner has been unable to deliver the product, even after repeated efforts due to the customer's unavailability. Although while making the refund, we will deduct from the amount paid all the costs incurred by Titan like shipment expenses both to and fro, customs paid and any other charges.
We understand that your privacy is important to you and we respect that. We
ensure you that
Titan maintains complete confidentiality of the details that you have shared with us and
will not share it
with any third party.
We may ask for certain details such as name; date of birth; e-mail address; residential address; contact number etc for registration purposes or for giving feedback, contests, newsletters and placing an order. At any point in time, you can unsubscribe to our newsletters or any other information which you may receive from Titan.
Also, for enhanced security, Titan does not accept any financial information on its servers. All information entered by the customer is directly received through our payment gateway and are transmitted to their respective bank's servers. All this is done through industry standard encryption protocol known as SSL (Secure Socket Layer).
The payments on our website are processed by a third party who has signed a non-disclosure agreement with us and therefore, are not allowed to share any personal information of the customers.
Titan reserves the right to recover the cost of goods, collection charges,
damages caused to
Titan and legal expenses from persons using the site fraudulently. Titan reserves the right
legal proceedings against such persons for fraudulent use of the website and any other
unlawful acts or acts
or omissions in breach of these terms and conditions.
All products and the information displayed on www.skinn.in constitute an
invitation to offer.
Your order for purchase constitutes your offer which shall be subject to the terms and
conditions as listed
herein. We reserve the right to accept or reject your offer in part or in full. Our
acceptance of your order
will take place upon the dispatch of the product(s) ordered. Dispatch of product(s) ordered,
may or may not
happen at the same time. In such a scenario, that portion of the order which has been
dispatched will be
deemed to have been accepted by us and the balance would continue to be an offer to us and
we reserve the
right to either accept or reject the balance offer.
No act or omission of Titan prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer. If you have provided us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and confirm dispatch and therefore, acceptance of the order thereafter.
We have made every effort to display the colors and sizes of our products that appear on our website as accurately as possible. However, as the actual colors you see will depend on your monitor. We cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery. Packaging of the product may vary from that displayed on the website.
Titan owns the copyright to all the contents of this website, including
images. All trademarks and other
intellectual property are owned or licensed to us (unless otherwise specified).
You shall not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without the written consent from us. You may print or download any pages for your own personal and non-commercial use only. If you have any doubts about what you can do, please email us at [email protected] or call us on our toll-free number 1800-266-0123, while our website is accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colored images will be rendered correctly on different computer monitors.
The website may contain links to other websites; these external websites are
not under our control. We
cannot be held responsible for such websites and cannot make any warranties about them. We
links because we think they might interest you, but we do not monitor or endorse these
We take no responsibility for any loss or damage suffered as a result of our
order online service or goods
using the same, except as required by law, even if we could have foreseen the loss, or the
possibility of it
brought to our attention.
NOTE: In case of orders being shipped outside India, we don't provide any guaranty/warranty on any product, we only provide the certificate of authenticity which authenticate that the product delivered to the customer is 100% genuine. However customer can avail the services in the countries where TITAN Company's service centers are available.
Any product you buy from our website is completely at your discretion and you accept that you place the order only after thoroughly inquiring about the product and being completely acquainted about the product, its features, characteristics, usage etc. Titan is not liable for any kind of damages or losses whatsoever suffered by the customers due to the use of the product. This is applicable for both domestic and international orders.
We reserve the right to change the site disclaimer from time to time. If
this happens, we will notify you by
the updated site disclaimer on the website. If you do not wish to be governed by the revised
request you to refrain from using the website.
This site disclaimer is governed by the laws of India and you and we agree to use the courts of Bangalore jurisdiction if there is any dispute between us.
If any part of this site disclaimer is found to be invalid by law, the rest of them remain valid and enforceable.
All reviews, comments, feedback, postcards, suggestions, ideas and other
submissions disclosed, submitted or
in connection with your use of this website will be and remain the property of Titan. Such
offer of any comments shall constitute an assignment to Titan of all worldwide rights,
titles and interests
copyrights and other intellectual properties in the comments.
Thus, Titan owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise of any comments. Titan will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Titan will be under no obligation
a) To maintain any comments in confidence
b) To pay you any compensation for any comments
c) To respond to any comments
You agree and confirm that any comments submitted by you to the website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s) and will not cause injury to any person or entity. You further agree that no comments submitted by you to the website will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of spam.
Titan does not regularly review posted comments, but does reserve the right (but not the obligation) to monitor and edit or remove any comments submitted to this website. You grant Titan the right to use the name that you submit in connection with any comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any comments you submit. You are and shall remain solely responsible for the content of any comments you make and you further agree to keep indemnified Titan and its affiliates for all claims resulting from any comments submitted by you. Titan and its affiliates are not responsible nor assume any liability for any comments submitted by you or any third party.
Titan reserve all intellectual property rights in all text, programs,
products, processes, technology,
other materials, which appear on this website.
Access to this website does not authorize anyone to use any name, logo or mark in any manner.
All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this website (collectively content are intended solely for personal and non-commercial use. You may download or copy the contents and other materials displayed on the website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You will not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents of the website or any related software. All software used on this website is the property of Titan or its suppliers and they are protected by Indian and international copyright laws.
We are not liable for any delay in the performance or non-performance of any
of our obligations hereunder
not be liable for any loss or damages caused thereby where the same is occasioned by any
beyond our control including but not limited to an act of God, war, civil disturbance,
restrictions, prohibitions or enactments of any kind, import or export regulations, exchange
accident or non-availability/ delay in transport.
This user agreement is effective unless and until terminated by either you
or Titan. You may terminate this
agreement at any time by informing us in writing through Indian postal services by
registered/ speed post
no longer wish to be associated with this website, provided that you discontinue any further
use of this
Titan may terminate this user agreement at any time and may do so immediately without notice, and accordingly deny you access to this website. Such termination will be without any liability to Titan. Upon any termination of the user agreement by either you or Titan, you must promptly destroy all materials downloaded or otherwise obtained from this website, as well as all copies of such materials, whether made under the user agreement or otherwise. Titan's right to any comments shall survive any termination of this user agreement. Any such termination of this user agreement shall not cancel your obligation to pay for the product(s) already ordered from the website or affect any liability against you that may have arisen under the user agreement.
This user agreement shall be construed in accordance with the applicable
laws of India. The courts at
shall alone have exclusive jurisdiction in any proceedings arising out of this user
Titan reserves the right at any time to modify the terms and conditions of
this user agreement without any
notification to you. Subsequent to any such modification of the user agreement, we will
inform you of the
modifications in the user agreement through e-mail at the address provided by you while
registration on our
You can access the latest version of the user agreement at any given time on www.skinn.in You
the user agreement on www.skinn.in In the event the modified user agreement is not acceptable
to you, you may
undertake to discontinue using our service. However, if you continue to use our service you
shall be deemed
agreed and accepted to the modified terms and conditions and you undertake to abide by the
conditions and you undertake to abide by the modified user agreement.